PRIVACY POLICY
M/s. Kerala Communicators Cable Limited, headquartered at First Floor, 142-H 1a, COA Bhavan, Thoundayil Road, Panampilly Nagar, Ernakulam, Pin - 682036 ("we," "us," "our," "KCCL" “Keralavision”), is the owner, administrator, and overseer of the Platform, or KCCL service, encompassing all functionalities accessible through the KCCL’s website.

KCCL values the trust of users of the KCCL Service ("you", "your", "user", "subscriber"), and as such, we strictly adhere to the highest standards to protect your Personal Information. Digital Cable Service ("we," "us," or "our") is dedicated to safeguarding the privacy of its users.

This Privacy Policy outlines how we collect, utilize, divulge, and protect the information you furnish to KCCL through our website, mobile applications, and other services (collectively referred to as the "Service")." This Privacy Policy should be read in conjunction and together with the Terms of Use.

How We Use Collected Information: We collect personal and non-personal information from Users through various methods, including but not limited to, when Users visit our site, register, subscribe, fill out forms, respond to surveys, or engage in other activities, services, features, or resources available on our Service. Personal identification information such as your name, mobile number, email, address, pin code, age, gender, and occupation, as well as non-personal identification information like browser type, device type, operating system, IP address, and other technical details, may be gathered when you browse or register to use our services, or when you interact with us via email, support pages, chatbots or cookies. This data is collected to provide you with a personalized user experience through a dedicated user account and to address any queries or requests you may have. Additionally, we employ log data, cookies, and similar technologies to collect information about your usage of our services. This enables us to tailor a seamless experience for you, ensuring that you can conveniently enjoy our shows and services. We will occasionally invite you to participate in optional online surveys requesting contact and demographic details. This information helps personalize your KCCL Digital Cable Service experience by offering content aligned with your interests and displaying preferences.

Information Collected by the Partners: When you purchase a subscription or make a payment, our payment partners collect your financial information to process the transaction in compliance with laws. KCCL may provide links o various third-party websites that may collect Your Data. Use of Your information collected by such third party platform will be governed by the privacy policy of such third party platform. KCCL has no control over the operation of such third-party websites, or services and You may share information with such third parties at Your sole risk. KCCL shall not be liable to You for any misappropriation of Your Personal Information by such third party. These partners have their privacy policies. Please review them before sharing your information. Our authorized partners maintain their privacy policies. While we strive for strict privacy practices, we advise you to review and understand their policies.

Apart from that If you log in or connect to KCCL Platform or Website, through a third-party service like Facebook or Twitter, we may collect your user ID, username, and any publicly shared information. KCCL may also gather data authorized by that service, such as billing information and profile details.

We may use the information we collect for various purposes, including to:

· Provide and improve customer service.

· To provide information’s to customer

· Personalize user experience.

· Process payments.

· Send periodic emails regarding our Service or other products and services.

· Analyse usage and trends to enhance and optimize our Service.

· To understand user behaviour and evaluate customer interest in various genres of content, services, offers, etc; the customer may interested in it.

By accessing KCCL, you consent to receiving such communications from us. Except provided we do not ask for Sensitive Personal Information. We retain Personal Data only for as long as We believe is necessary for purposes set out herein. We may be required to retain it for a longer period for any legal, regulatory, or statutory requirements.

Disclosure of Information with Third Parties: KCCL may disclose/share/ transfer Your Personal Information to the parties including but not limited to, KCCL, its affiliates, and group companies or vendors for compliance, reporting or any other purpose connected with KCCL’s provision of services to You. KCCL may also transfer your personal information or other information collected, stored, and processed by it, to any other entity or organization located in India or outside India for effective delivery of service to the end-user.

It is pertinent to note that while sharing your Personal Information with third parties, adequate organizational, technical, and security measures shall be taken to ensure that reasonable security practices are followed by the third party.

By using KCCL Services, you hereby consent to us sharing your Personal Information with third parties and affiliates for marketing and advertising. If KCCL merges, acquired or undergoes reorganization, your Personal Information may be shared with the respective business entity.

Child Privacy: We do not allow individuals under 18 years of age to register or provide any personally identifying information knowingly. Please refrain from registering with us if you are under 18 years old. If we discover that any personal information of individuals under 18 years of age has been collected on the platform without verified parental consent, we will take appropriate measures to delete such information. While individuals under 18 years of age can use the KCCL Service, they must do so under the supervision of a parent or legal guardian.

Disclaimer: We're committed to protecting your Personal Information from unauthorized disclosure, misuse, or loss. We employ industry-standard practices and comply with applicable laws. While we use reasonable measures to safeguard your data, we cannot guarantee 100% security. By accessing our platform, you acknowledge this risk.

Amendments: This Privacy Policy is subject to change from time to time without any prior notice to You. KCCL reserves the right, at our sole discretion, to modify the terms of this Privacy Policy from time to time to ensure compliance with applicable laws.

Notices: If you have any queries regarding the privacy policy provided herein, you may contact us (Provide Email)